FAQs

Our most commonly asked questions, answered below!

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  • 1. How do I request a design?
     

    Use our easy online design request system or email us at art@ssprintingusa.com or call us at 214-868-3934 to get started. Proofs are usually sent via email in 1-3 business days depending on the complexity of the design.

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  • 2. How do I place an order?
     

    Classic Order
    Choose this ordering option if you want to bulk order!

    You provide the quantity, shirt sizes, and shipping address.

    We send you an invoice.

    Once the invoice is paid, we start production and your order will be delivered within 5-7 business days*.

    Order Link
    Choose this option if you want us to send you a order link.

    You will receive a link to share with everyone.

    Each person can individually order from their phone, computer, or tablet, etc.

    The order will be delivered to you within 5-7 business days* after the link cutoff date

    Once the order closes we will send you a list of everyone that ordered and start production.

    We will then ship the order to whoever is coordinating the order or the shipping address entered when the order link option was chosen.

    *We recommend the link stay open for 7-14 Days (Please remind people and share the link multiple times).

    *Each order must meet a minimum of 24 per item to be fulfilled.*

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  • 3. Once an order is placed, how long does it take to produce and ship?
     

    The production time will be determined on type of service. See the list below on how to determine when your order will ship. The delivery date will depend on how far you are from our shipping location in Dallas, Texas.

    Screenprinting: Once payment is received the order usually ships within 3-4 business days and will be delivered to your door within 5-7 days.

    Embroidery: Once payment is received the order usually ships within 5-6 business days and will be delivered to your door within 7-9 days.

    Custom Jerseys: Once payment is received the order usually ships within 4-5 business days and will be delivered to you door within 6-8 business days.

    *Our Graphic Design service has a 24-72-hour turnaround depending on the complexity of the job*

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  • 4. What does it mean when I receive an invoice?
     

    When you receive an invoice via email, it means your order has been placed but not paid for yet. In order for us to start production we require the invoice to be paid in full. When you submit an order to us, you are committing to paying for the order within 48 hours.

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  • 5. How can I track my order?
     

    Once the order is placed and payment has been submitted, we will send you a UPS Tracking Number via email when your order ships. This will be an email from ups, please allow 1-2 days for the tracking information to update.

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  • 6. Can I add to an order once the order has closed and/or shipped?
     

    Unfortunately, we cannot add to the order once production has begun. If an order has been placed and production has not been started , we can add to your order. If you need to add to your order, please contact us as soon as possible.

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  • 7. What is your minimum order?
     

    Screen Printing: 24 Pieces

    Custom Jerseys: 24 Pieces

    Embroidery: 24 Pieces

    *This can be combined over multiple styles or colors with the same design, it counts towards the same minimum (Ex. 12 Short Sleeve Green Shirts and 12 Long Sleeve Red Shirts).

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  • 8. What is the price of my design?
     

    Once you receive the final proof and want to know our prices, simply send us a quote request or email us and ask for pricing! The price we send is the price you pay, we include everything (Ex. setup fees, tax, shipping, etc.) so we have no hidden fees.

    The cost is based on: number of shirts ordered, the apparel style, amount of colors/placement in the design and the ink type.

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  • 9. Does it cost anything to get a custom design or proof?
     

    No, we offer free artwork and revisions! This is our way of showing you what we are capable of and hope to send you the proof you’re looking for. Just let us know what you’re thinking or wanting and our professional design team will incorporate it into your design. You can send us exactly what you want or something similar you have seen, just let us know the direction you want to go in.

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  • 10. Can you print other apparel brands that are not on your site?
     

    YES! We have access to thousands of different products and brands, so if you do not see what you are looking for, please contact us or email us at contact@ssprintingusa.com or call 214-868-3934 for immediate assistance.

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  • 11. Can I do reorder of an order?
     

    Yes, we can do a reorder of a past order. Minimums apply to reorders. You can place the reorder by going to the home page and clicking order here or emailing us at contact@ssprintingusa.com or 214-868-3934 to process a reorder.

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  • 12. What is your return policy?
     

    Since all orders are custom produced, we do not accept returns unless the item(s) ordered is defective or the wrong item(s) is received. We must be notified of the defective/incorrect item(s) within 7 days of product delivery. After 7 days, the customer must accept the product in the condition it was received. We are not responsible for the treatment of the product(s) you receive after it has been delivered such as how you wash or wear your product. If an order is delivered with a misprint or defect, it is at the discretion of SS Printing to give the option of reprinting or refunding the customer for the item(s).

    You are responsible for ordering correctly. We are not responsible for instructions that we do not receive, instructions we receive late or instructions that are not possible to follow. We are also not responsible for any incorrect instructions you may provide. We do not accept responsibility for any errors that are entirely the responsibility of the customer, such as misspellings, incorrect sizes, incorrect proof versions, etc. Reprinting for such errors will be done at the customer's expense.

    SS Printing is not responsible for items that must be discontinued because they are no longer available from the vendor. We reserve the right to modify our website including these policies at any time without notice. Please contact us if you have any questions regarding these policies. When placing an order with SS Printing, you are agreeing to the terms and conditions described in these policies.

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